Effective Date: January 1, 2018
Last Updated: December 15, 2020
This Privacy Statement applies to the Auvenir.com website (the “Auvenir Site”) and all related software, mobile applications, documentation, SaaS services (the “Services”), products, and content (collectively, and together with the Auvenir Site, “Auvenir”)
When used in this Privacy Statement, “we,” “us,” and “our” refers to Auvenir Technologies ULC, a British Columbia corporation with its head office at 225 Richmond St W #402, Toronto, ON M5V 1W2 and “you” or “your” refers to you the individual, Your organization, any authorized user of the Services (a customer or client of a customer), or just a curious surfer of the Auvenir Site.
This Privacy Statement explains how we protect visitors’ and primarily customer’s (and their clients) information gathered and processed via Auvenir.
Auvenir may contain links to other sites which may not be governed by this privacy statement. We encourage users to review each website’s privacy statement before disclosing any personal information.
If you have any questions regarding this Privacy Statement, please contact firstname.lastname@example.org.
Information Collection - Registration (standard contract business data)
To use Auvenir as a regular customer, you must first complete a registration form, receive a Service Order and enter into a SaaS Agreement with Auvenir, and provide primarily business contact information to sign up for an Auvenir account which may include some personal information. To use Auvenir as an invited client of a customer, you will also be asked to provide basic business contact information to sign up for a limited purpose user account. We only collect personal information that is specifically and voluntarily provided by you or we obtain as a result of any of our due diligence. Such information may consist of, but is not limited to, your name, email, phone number, position, name and address of organization, your professional licensing requirements and status and a profile photo.
We do not usually seek information relating to your race or ethnic origin, religious beliefs, criminal record, physical or mental health, or sexual orientation. We will, if applicable, obtain your explicit consent to collect and use such information in accordance with applicable laws.
Information Collection – Customer Data and Customer Client Data
By using Auvenir, you and your clients and all authorized users will be able to upload and process customer and customer client oriented data which we consider and treat as confidential.
Log Information, Cookies, and Web Beacons
Auvenir may collect standard internet log information including your IP address, browser type and language, access times, and referring website addresses. We may also automatically collect information about you such as your device type, mobile network, and version of the app being used to access Auvenir.
Most browsers can be set to inform you when a cookie has been sent to you and provide you with the opportunity to reject that cookie. However, refusing a cookie may, in some cases, preclude you from using, or negatively impact the display or function of, Auvenir or some of its areas or features.
We use the information we collect to provide, maintain and improve Auvenir; - to provide the Services to you. For example, we may use this information to verify your eligibility to use Auvenir, to assist with onboarding and our due diligence around customers and their clients, to manage your Auvenir account or that of your organization, to confirm your identity each time you log into Auvenir, to notify you of new releases and upcoming changes or downtime, and to otherwise improve your user experience.
In addition, to the extent permitted by local jurisdiction applicable laws and regulations on data privacy protection and data security, and subject to strict application of this Privacy Statement and with your consent where required by law, we may also use your personal information for marketing purposes or to send you promotional materials or communications regarding services that we feel may be of interest to you. We may also contact you to seek feedback on services provided or for market or other research purposes.
You may at any time request that we discontinue sending you marketing or promotional emails. However, you may continue to receive system-generated emails, or messages generated or other commercial messages generated in response to your registration for, and use of Auvenir, as permitted by law.
Use of Auvenir may be subject to review, monitoring and recording at any time to help us ensure compliance with any Saas service terms and to ensure that only authorized parties are accessing Auvenir using your account. Your personal information may also be used to protect our rights or property and that of our users and, where appropriate, to comply with legal process.
Disclosure of Information to Third Parties
Personal information may be disclosed to other third parties in order to confirm facts about you (our due diligence), to confirm your organization has in fact obtained anything third party licenses required for use of content of Auvenir, to respond to your requests or inquiries, as part of a corporate transaction (such as a sale, divestiture, reorganization, merger or acquisition), or where those parties handle information on our behalf as third party service providers. All of these disclosures may involve the transfer of personal information to countries, regions, or areas where other third parties or our service providers are located, and these may not have data protection rules similar to those in effect in your area of residence.
Personal information may also be disclosed to law enforcement, regulatory, or other government agencies, or to other third parties, in each case to comply with legal or regulatory obligations or requests.
By using or providing information through Auvenir, you are consenting to the disclosures described above.
Blogs, Forums, Wikis and Other Social Media
Auvenir may host or provide access to various blogs, forums, wikis, and other social media applications or services that allow you to share content with other users (collectively, “Social Media Applications”). Any personal information or other information that you contribute to any Social Media Application can be read, collected, and used by other users of that Social Media Application over whom we have little or no control. Therefore, we are not responsible for any other user’s use, misuse, or misappropriation of any personal information or other information that you contribute to any Social Media Application.
Access to Information
Visitors who choose to register on or with Auvenir may access their user profile, correct, and update their details, or unsubscribe from communications at any time. Visitors who have any problem accessing their profiles, or would like to request a copy of their personal information should contact webmaster services using the contact us link in Auvenir. In all cases we will treat requests to access information or change information in accordance with applicable legal requirements.
Information Security and Data Residency
We have in place reasonable commercial standards of technology and operational security to protect all information provided by customers, users and visitors via Auvenir from unauthorized access, disclosure, alteration, or destruction.
In addition, customer data only will be stored and processed in the jurisdiction of the customer; if you are from Canada it will be in Canada, if you are from the United States it will be in the United States. Please take note of these data residency restrictions if you are a client of a customer of Auvenir and are in a different jurisdiction than your professional accounting/auditing advisor and Auvenir customer.
Basic business contact data, however (that may include your personal information) and resulting data (data about how you and other authorized users use Auvenir and how you go there, and anonymous statistical information about the Service that assists us in providing Services) maybe be stored in any jurisdiction in which we carry on business.
Changes to Our Privacy Statement
We may modify or amend this Privacy Statement from time to time at our discretion. When we make changes to this Privacy Statement, we will amend the revision date at the top of this page, and such modified or amended Privacy Statement shall be effective as to you and your information as of that revision date. We encourage you to periodically review this Privacy Statement to be informed about how we are managing and protecting your information.
If you have any questions or concerns regarding your privacy while using Auvenir, please send an email to our privacy officer at email@example.com.